privacy policy

IBL Energy Ltd, (“IBLE”) trading under the name of ENEYA Energy Limited, respects your privacy and is committed to protecting your personal data.
IBL Energy Ltd (“we” or “our” or “IBLE” in this privacy notice), as the data controller of each visitor to this website, is responsible for the collection and processing of your personal data, in compliance with the Mauritian Data Protection Act 2017 (the “Act”). This notice aims to inform you about how IBLE collects and processes your personal data when you use this site, including the data you provide when you use our website, when you contact our office, when you report an adverse event or when you otherwise interact with us.
This site is not intended for minors, and we do not knowingly collect data related to minors.

1. IMPORTANT INFORMATION AND WHO WE ARE

WHO ARE WE?
IBLE is a private company incorporated in Mauritius and registered as “Controller” with the Data Protection Office. Our office is located at 54 Impasse Tomson, Vivea Business Park, Moka, Mauritius.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, refers to any information about a living person from which that person can be identified, directly or indirectly.
We may collect, use, store, and transfer different types of personal data about you, including:

  • Identity Data, such as first name, maiden name, last name, marital status, title, date of birth, and gender.
  • Contact Data, such as email address, and phone numbers.
  • Details you provide when visiting our offices by signing our Log book.
  • Technical Data, such as IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access this website.
  • Profile Data, such as your preferences, feedback, and survey responses.
  • Usage Data, such as information about how you use our website, products, and services.
  • CV, pictures and qualifications details when you either spontaneously apply for a job at IBL Energy Ltd or respond to a vacancy notice.
  • Marketing and Communications Data, including your preferences for receiving marketing from us and your communication preferences.
  • Photos and Videos when you participate to corporate events, marketing events, cocktails or any events organised by IBL Energy Ltd.
  • Any other personal data necessary to fulfil your requests
  • Any other data you chose to provide us

 

Please note that some data collected is mandatory (indicated with a *) to access our services, while others are voluntary.

3. IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data under the law or as part of a contract we have with you, and you fail to provide that data when requested, we may be unable to process your order and related services. In this case, we reserve the right to cancel your order, and we will inform you accordingly.

4. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you, including:
Via direct interactions – You may give us your identity, contact by filling in forms or by corresponding with us by mail, phone, email, or otherwise. This includes interactions when:

  • You ask us to contact you,
  • You inquire about our services,
  • You apply to Vacancies posted on our website,
  • You request promotional offers to be sent to you,
  • You participate in a promotion, or survey, or
  • You provide feedback or post a comment about the products and services offered on the site.

 

Via automated technologies or interactions – As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data through cookies, server logs, and other similar technologies. We may also receive technical data about you if you visit other websites that use our cookies as specified in section 11.

5. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data within the legal framework and at all times in compliance with the provisions of the law. We will use your personal data in the following circumstances:

  • To fulfill the contract we have with you,
  • To assist with your inquiries or concerns,
  • To promote eventual business relationships,
  • Where necessary for our legitimate interests or those of a third party (including, but not limited to, debt collection, product and service development),
  • To comply with a legal or regulatory obligation,
  • To ensure security of our offices and employees,
  • For emergency evacuation in case of emergency,
  • To process your applications for specific job openings or speculative applications, and
  • To send you communications or surveys if you have consented to receive them, and for any other purpose for which we have your consent.

6. USE OF YOUR PERSONAL DATA

We will only use your personal data for the purposes for which we collected it unless we reasonably believe that we need to use it for another reason that is compatible with the original purpose.
All the personal data we collect from you may be used for:

  • Registering you as a new customer.
  • Managing our relationship with you, including:
    • Notifying you about changes to our terms or privacy policy,
    • Asking you to share your opinion with us or to participate in a survey.
  • Administering and protecting our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data hosting).
  • Providing you with relevant website content and advertisements and measuring or understanding the effectiveness of the advertising we serve you.
  • Using data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
  • Making suggestions and recommendations to you about products or services that may be of interest to you.
  • Registering you as a Visitor when you visit our offices and for business continuity purposes during emergency evacuation.

7. Overseas transfers of your personal data

In some cases, we may need to transfer your personal data with organisations located in countries outside our territorial limits to provide our services to you. We will take appropriate safeguards to secure the personal data being transferred.
Please note that:

  • The Email security is done by a service provider located in Ireland, Germany & US-East.
  • E-mails servers and e-filling system servers are transferred on Microsoft data cloud based in Amsterdam.
  • Personal data collected through our website is transferred to servers based in Germany.

8. MARKETING

From time to time, we may use your name and contact details to send you marketing communications in the following cases:

  • If you have requested information from us,
  • If you have purchased products or services from us,
  • If you have provided your contact details when registering on our website, and

 

In each case, if you have not opted out of receiving marketing communications.
You can choose to stop receiving marketing communications any time and free of charge by unsubscribing, following the instructions in each marketing communication, contacting us at hello@eneya.energy, or the Contact Us section on the site at any time.
When you opt-out of receiving marketing communications, this choice is specific and does not apply to personal data provided as part of a product/service purchase, warranty registration, product/service experience, or other transactions.

9. DISCLOSURE OF YOUR PERSONAL DATA

We do not sell or trade your personal data to third parties.
Your personal data may be shared as follows:

  • With our agents, advisors, accountants, auditors, lawyers, other professional advisors, contractors, or third-party service providers to help manage, support, or develop our business and comply with our legal and regulatory obligations.
  • With trusted third parties (such as the website host and e-commerce solution provider) who help us operate our website or fulfill our contractual obligations or conduct our business, provided these parties agree to keep this information confidential.
  • If we believe it is necessary to share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms and conditions, or as required by law.

 

Some disclosures do not require your consent. This occurs when we share your personal data with (i) law enforcement and other statutory authorities as required by law, and (ii) when required or permitted by law, or when we suspect illegal activities on your part.

10. CONSENT

  • When you provide us with your personal data (i) You ask us to contact you, (ii) You inquire about our services, (iii) You apply to Vacancies posted on our website, (iv) you visit our offices, you explicitly consent to us collecting your personal data and using it only for that purpose.

 

If we ask you to provide your personal data for another reason, such as for marketing purposes, we will explicitly seek your consent. The provision of such information is purely voluntary, and you may refuse to receive marketing communications from us at any time by unsubscribing from these communications.